Archived issues¶

Note

The below issues are resolved. If you still face them please get in touch with the BriCS team.

BriCS Services and Facilities¶

Last updated: 2025-08-27 (Archived)

Services affected: Isambard-AI Phase 1
Description: Isambard-AI Phase 1 is currently unable to be accessed and are undergoing investigations.
Workaround: No workaround available.

Last updated: 2025-08-07

Services affected: Isambard-AI Phase 1, Isambard 3
Description: Podman-HPC can sometimes get into a bad configuration when used for multi-node workloads (MPI, NCCL), resulting in errors of the form Permission denied: '/local/user/<user-id>/storage/overlay/<HASH>'. This can occur due to issues with user namespace mapping, used by podman-hpc to allow containers to run rootless. See NERSC/podman-hpc issue #116.
Workaround: Use podman-hpc unshare to enter a user namespace, then delete the directory $LOCALDIR/storage/overlay/<HASH> (with <HASH> as shown in the error message), and the files $LOCALDIR/storage/overlay-images/images.json and $LOCALDIR/storage/overlay-layers/layers.json. If the image has been migrated then the corresponding directories and files under $SCRATCHDIR will also need to be deleted. If Permission denied or FileNotFoundError issues continue, follow steps in the the podman-hpc Troubleshooting guide to clear stored data and reset podman-hpc.

Last updated: 2025-06-27 (Archived)

Description: The "hopper" partition in the MACS cluster is currently undergoing a long maintenance session due to a hardware fault with the node and currently awaiting diagnosis and parts before returning to service.
Workaround: If possible, please use alternative GPU partition.

Last updated: 2025-06-25 (Archived)

Description: There is a known issue with Go (a singularity dependency) and the download of large images from the NVIDIA Container Registry nvcr.io. On failure to pull the image, the error stream error: stream ID <NUM>; INTERNAL_ERROR; received from peer is thrown.
Workaround: Temporarily disable HTTP2 using export GODEBUG=http2client=0